Senior IT Support Engineer at Perion · Tel Aviv.
I break things on purpose so they stop breaking by accident.
I'm Nir Sharon — Senior IT Support Engineer at Perion, operating out of the Landmark Tower, Tel Aviv. I live at the intersection of users, systems, and sanity.
My days are a mix of Jira triaging, AI System Prompt Engineering, Google Workspace gymnastics, and translating "the internet is broken" into an actual ticket with a root cause.
My goal is a queue that empties itself. I'm about 73% of the way there.
Real IT projects. Real impact. No lorem ipsum, no fluff.
8 battle-tested Claude AI procedures covering the full IT support stack — each encodes a complete end-to-end flow (fetch → classify → act → audit) with Perion guardrails baked in.
8 curated bookmarks covering device inventory, identity, calendar, travel, and collaboration. Setyl, Okta, Google Workspace, Apple ABM, Perion Toolbox, iRU, Zoom, and the asset tracker.
261 tickets resolved YTD, 50% closed same day, 24h median TTR. Fastest close: under 1 minute. Live 30d / 90d / YTD tabs powered by a scheduled-task export.
10 open PH tickets sorted by priority and staleness — not a screenshot, a live table with JQL filter chips for mobile, Mac replacement, identity, hardware, meeting rooms, and VPN.
PH-19515: Sarit's surgical-testing day blocked by 6 meetings in Mad Men. Resolved in 82 minutes — bypassed the GCal UI, surfaced all conflicts, drafted organizer emails. That run became a skill.
My Claude Code system prompt — a Perion-tuned master persona that turns one tech into a 16-skill IT department. Loads on "act as Nir AI", reads the live PH queue, picks the right sub-skill (triage · Okta · Drive · rooms · toolbox · jira-ph), and runs it with my voice, my guardrails, and my Rule-6 routing baked in.
10 open PH tickets. Sorted by priority, stalest first. Stale = no update in 12h+.
| Key | Priority | Summary | Reporter | Labels |
|---|---|---|---|---|
| PH-19526 | High | טלפון אלינור הלאלי-גל — התחממות וסוללה | Samsung Galaxy S25 Ultra | benh@perion.com | mobilesamsung |
| PH-18687 | High | Emails on behalf of Tal — shared mailbox permission + Outlook rule setup. | kerens@perion.com | gmailmail-delegation |
| PH-19357 | High | Slack request — GlobalProtect VPN login failing from France office. | constanced@perion.com | vpnglobalprotect |
| PH-19482 | High | מסך ומקלדת ומעמד — workstation setup for new hire. | saritr@perion.com | workstationhardware |
| PH-19414 | High | My phone — iPhone replacement request (awaiting stock confirm). | yaels@perion.com | mobilehardware |
| PH-19415 | High | My laptop battery — MacBook Pro swell; warranty check in progress. | yaels@perion.com | laptopbattery |
| PH-19188 | Medium | Fwd: [Naotech] Dten ME Pro 27 flickering — vendor ticket open. | nir.sharon@perion.com | meeting-roomvendor |
| PH-19340 | Medium | Mac for Sasha — laptop replacement, batched with PH-19341. | sashaw@perion.com | macreplacement |
| PH-19341 | Medium | Mac — laptop replacement, batched with PH-19340. | haip@perion.com | macreplacement |
| PH-18869 | Medium | New Mac for Daniel Vol — pending manager sign-off. | nbenhadar@perion.com | macreplacement |
One card per engineered prompt on the main landing playbook. Read more jumps straight to the tab with the full copy-paste procedure.
Instead of a dozen brittle macros, NIR AI is a single engineered prompt that acts as my authorized agent across Jira PH, Google Workspace, Slack, Monday, Okta, Setyl, Zoom, Kandji, OfficeSpace, Cursor, Intune, and M365. Sixteen personas (A–P) auto-route tickets—from Okta lockouts to DTEN rooms to send-as mailboxes—while Rule 6, dry-runs, and audit comments keep risk bounded.
Read morePersona B pulls every overlapping event on the TLV room resource, posts a bilingual table with edit links on the PH ticket, and stages organizer Gmail drafts — never auto-sends. A 48h scheduled re-check closes the loop if the room is still blocked.
Read moreScans all fourteen TLV room calendars for one mailbox, classifies organizer vs attendee-only vs empty-room invites, then deletes only after a dry-run table and explicit proceed. Recurring series always go through the root ID — never an instance.
Read moreRead-only in seconds: harvest resource calendars, merge with the curated 14-room skill file, and emit a wing-sorted table plus JSON other prompts can reuse. Stops every room ticket from starting with guess the resource ID.
Read moreEvery Google Drive PH ticket maps to one of twelve support categories with authority checks and dry-run guardrails. The agent mutates Drive only after validation and always ends with a public Jira audit — never resolves off-ticket.
Read moreParallel comment pulls across your PH queue, primary tags like READY_TO_CLOSE and STALE_72H, modifier flags, and a sorted action board — with drafts staged but not sent. Built for twice-daily sweeps without accidental transitions.
Read morePostman, Cursor, Adobe, Raycast — anything in the Perion Toolbox sheet routes through six categories with owning-team detection, duplicate scans, and manager approval gates. Stops shadow IT from bypassing the spreadsheet everyone already ignores.
Read moreGrants, revokes, MFA resets, SSO failures, and lifecycle — each maps to one of eight Okta categories with Toolbox-backed authority and dry-run before mutation. Rule 6 keeps Gmail in draft mode unless the ticket truly needs external mail.
Read moreThe tools I reach for every single day. Tested, trusted, and battle-hardened.
Whether it's a collaboration, a tech question, or just someone who wants to talk IT — my inbox is always open.